Last updated: April 16, 2025
This Return Policy applies to purchases made on veraglow.shop and governs the process for returns, refunds, and exchanges.
You may request a return within 30 days of receiving your order. To be eligible, items must:
Certain items are non-returnable for hygiene or safety reasons, including but not limited to:
To initiate a return, please contact us at verontisltd@gmail.com with your order number and reason for return. We will provide instructions for the return shipping.
Return shipping costs are your responsibility unless the product is defective or incorrect. We recommend using a trackable shipping service.
Once we receive and inspect the returned item, we will notify you of the refund approval or rejection. Approved refunds will be processed within 7 business days via the original payment method. Shipping costs are non-refundable.
We do not offer direct exchanges. If you want a different product, please return your original purchase for a refund and place a new order.
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange a replacement or refund.
For any questions regarding returns, contact verontisltd@gmail.com or 6 Belfry Drive, Leicester, UK, ENG, LE3 6UU.