VERA GLOW™ WARRANTY

1-Year Free Replacement Warranty

If your device develops a fault during normal use, we will arrange a replacement. If a replacement is unavailable, we will provide a full refund.

We will resolve it.
Send your order number, a short photo or video showing the issue, and a brief description of what happened. We’ll review the claim and arrange the next step.
Warranty scope: one replacement per order.
To start a claim, use Help & Contact.

Coverage snapshot

Covered
  • Device stops working / won’t power on
  • Functional fault during normal use
  • Manufacturing defect
Not covered
  • Accidental damage or misuse
  • Water or liquid damage
  • Lost or stolen items
  • Cosmetic wear from normal use

Accessories (including charging cables) are handled separately and may be replaced or partially refunded if faulty.

What’s covered

  • Device stops working or powering on
  • Functional faults that occur during normal use
  • Manufacturing defects

Accessories & charging cable

Included accessories (such as charging cables) are covered separately. If an accessory arrives faulty or stops working, we may provide a replacement accessory or a partial refund.

How claims work

  1. 1Send your order number
  2. 2Share a short photo or video showing the issue
  3. 3Include a brief description (what happened, when it started, what you see)
  4. 4We confirm the fault and arrange replacement or refund

This warranty is offered in addition to your standard consumer rights.

Replacement availability

If a replacement is unavailable, we will provide a full refund.